Lim Lam Thye Pte Ltd owns and operates Gryphon Tea Company and any brands associated under Gryphon Tea Company. By accessing or using the pages in this website in any manner, you have understood and agreed to the Terms and Conditions set out therein and are bound by these Terms and Conditions. Gryphon Tea Company may at its sole discretion, modify the terms and we advise that you review the Terms and Conditions page from time to time to understand any changes made. Your continued use of www.rojicha.com shall constitute your consent to any changes made.
Use of the Site
You acknowledge and warrant that any information you may post, transmit or submit on www.rojicha.com and any of its associated platforms, social media tools (e.g. Facebook, Instagram) will not cause damage to the brand, website, associated platforms or to any other user. In addition, any content posted, transmitted or submitted on www.rojicha.com and its related platforms will not infringe on you or a third party’s rights, any intellectual, confidential or proprietary rights or give rise to civil liability or a criminal offence.
It is at the sole discretion of Roji Cha by Gryphon Tea Company to terminate or restrict your access to www.rojicha.com should you violate any of the Terms and Conditions stated at www.rojicha.com. In addition, Gryphon Tea Company is not required to provide an explanation or give advance notice prior to the termination or restricted use of www.rojicha.com.
Upon signing up for an account with www.rojicha.com, you agree to exercise reasonable care in the security and maintenance of your account information such as your password and other personal details.
You agree to be solely responsible for any changes or damages occurred due to negligence on your part in exercising due diligence on your own personal customer account.
Copyrights and Trademarks
All materials displayed or otherwise accessible through www.rojicha.com and its related platforms or social media tools (e.g. Facebook, Instagram) are owned by Roji Cha by Gryphon Tea Company. Unless prior consent has been given by Roji Cha by Gryphon Tea Company, you are not allowed to reproduce or distribute any proprietary information, text, graphics, visual or audio content related to www.rojicha.com or its associated platforms for anything other than for your own personal, non-commercial and non-sale use.
Should you publish any text, graphics, visuals or audio content in any form or manner relating to Roji Cha by Gryphon Tea Company, you grant Roji Cha by Gryphon Tea Company royalty-free rights to the usage of such text, graphics, visuals or audio content in any form or manner deemed fit by the company. Roji Cha by Gryphon Tea Company is not liable for any content posted by you or any other third party.
Unless prior consent has been given by Roji Cha by Gryphon Tea Company, you are not allowed to use any data gathering or extraction tools, meta tags or any other “hidden text” associated with Roji Cha by Gryphon Tea Company.
Links to other webpages
Roji Cha by Gryphon Tea Company is not liable for any webpages operated by third parties. Accessing any webpages operated by third parties is done at your own risk.
Currency Exchange Rates
The exchange rate www.rojicha.com displays may not match those listed in newspapers, other financial databases and websites. The exchange rate used on our website is generally updated daily and its rates are used to serve as a guide only for the preferred currency of choice available on www.rojicha.com. Final payment will still be made in SGD via PayPal and PayPal will provide automatic currency conversion based on your specified settings.
If you have questions regarding currency rates, please contact PayPal directly for more details regarding their currency conversion rates and fees.
Orders and Payment
Roji Cha by Gryphon Tea Company reserves the right to revise product description, prices and cease product availability at any time on www.rojicha.com and its associated platforms (e.g. Facebook, Instagram, Blog).
Fulfilment will only be done once www.rojicha.com has received payment approved via PayPal.
Unless prior consent has been given by Roji Cha by Gryphon Tea Company, you are not to resell any products purchased from www.rojicha.com or its related retail partners.
All products purchased at www.rojicha.com are delivered via a third party service provider.
As such, Gryphon Tea Company will not be held liable for any loss, damage or expenses such as federal and provincial shipping related tariffs or taxes due at the respective countries’ customs once the items you have purchased has been transferred to the third party service provider.
Purchase returns will only be accepted upon 30 days from date of purchase from online store (www.rojicha.com) only approval from Roji Cha by Gryphon Tea Company prior to return.
This includes goods received that are damaged, defected or incorrect that is NOT DUE TO SHIPPING.
Please contact us here prior to return and include your order number and reasons for return. Roji Cha by Gryphon Tea Company is not responsible for the shipping cost of returns.
Limitation of liability
Rojicha by Gryphon Tea Company's maximum liability shall in no circumstances exceed the total purchase transaction amount made by you at www.rojicha.com. Liability excludes transmission of viruses or bugs, loss of data or damage to digital devices such as computers and mobile phones, business interruptions or profit loss. www.rojicha.com does not guarantee that the website, its associated pages and platforms or any linked sites will be uninterrupted or error free.
Prices displayed on www.rojicha.com are quoted in Singapore Dollars and are subjected to prevailing taxes.
Roji Cha by Gryphon Tea Company reserves the right to discontinue or alter the products and services offered on www.rojicha.com without prior notice.
Gryphon Tea Company does not warrant that product descriptions or other content on www.rojicha.com is current and complete despite our best attempts at accuracy.
E- Gift Card Terms & Conditions
E-Gift Card redemption is only valid for purchases made with a registered account via www.rojicha.com
The E-Gift Card value is not applicable to prevailing taxes & shipping fees.
Roji Cha by Gryphon Tea Company reserves the right to reject any redemption using an invalid or unidentifiable gift card number.
When you hold ownership of a Roji E-Gift Card, you agree that Roji Cha by Gryphon Tea Company may restrict, refuse, cancel or hold Gift Cards and orders in the event of suspected frauds or unlawful use.
Roji Cha by Gryphon Tea Company reserves the right to correct the E-Gift Card balance should we believe that an administration or accounting error occurred.
In the event that an E-Gift Card is non-functional, a replacement of the E-Gift Card and its associated value will be done.
Lost or stolen E-Gift Cards are non-replaceable and non-refundable, except in limited circumstances and only if the E-Gift Card has never been used before.
Proof of purchase of E-Gift Card is to be presented.
All refunds are subjected to approval by Gryphon Tea Company.
Refunds will not be given in cash.
When a refund is approved, store credits (based on Rebate Dollars) will be added to your valid registered online account.
The rebate dollars is valid for your next purchase within the next 30 days on www.rojicha.com.
Yes. E-Gift Cards are valid for 12 calendar months from the date of purchase via www.rojicha.com.
You shall be responsible for the safety of your Gift Card. The risk of loss, upon the electronic transmission of the Gift Card, is passed to the purchaser or recipient of the Gift Card. Lost or stolen Gift Cards are non-replaceable and non-refundable, except in limited circumstances and only if the Gift Card has never been used before. We may request for proof of purchase to be presented.
Limitation of liability
When you hold ownership of a Gift Card, you agree that Roji Cha by Gryphon Tea Company may restrict, refuse, cancel or hold Gift Cards and orders in the event of suspected frauds or unlawful use.
Gryphon Tea Company reserves the right to correct the Gift Card balance should we believe that an administration or accounting error occurred. In the event that an E-Gift Card is non-functional, a replacement of the E-Gift Card and its associated value will be done.